Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. Items must be new, unopened and in its original packaging. We will not accept a return on any items that have been used. All writing instruments must be unused and fountain pens must not have had any ink travel through the feed or nib. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]

If your return is accepted, we’ll send you a Return Authorization Number, as well as instructions on how and where to send your package. You are responsible for return shipping costs. We cannot be held responsible for any packages that are lost or damaged in transit during return to us and recommend you use a carrier that offers insurance and tracking. Items sent back to us without first requesting a return will not be accepted.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on ink, paper products, dated products (calendars/planners), special order items and sale items. Please get in touch if you have questions or concerns about your specific item. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refund amount will be minus original shipping charges and if your order qualified for free shipping, refund amount will have the free shipping charges deducted. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

You can always contact us for any return question at [email protected]